getting complaints that videos will not upload here. Example; "https://www.youtube.com/watch?v=zNEcGqrAYu0"
You either have some sort of filter and censorship, or for some reason some browsers do not work with ning. Does 2.0 have these same problems?Aug 22, 2021 at 5:30amReporter (Kyra Ning Support)Greetings!
Thank you for your inquiry.
Please advise to Members who've reported those complaints that they should be able to resolve them by:
1) clearing the cache & cookies of their browser;
2) using a different browser;
3) utilising a different device altogether, if available.
I would like to also provide you with an article from our Help Center on how to correctly add videos, so you may show it to your members if needed:
https://www.ning.com/help/add-videos-to-your-ning-network/ - the last paragraph in this article describes the functionality in question.
https://www.ning.com/help/troubleshoot-video-not-uploading-or-converting/ - this is our troubleshooting article and I have attached a screenshot with an excerpt from the article which should shine a light on this situation as well.
We have not received any reports about other 2.0 platforms having similar issues.
Best regards,
NING Team
Troubleshoot Video Not Uploading or Converting - Ning Help Center 2021-08-22 13-10-32.png
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